As your username may associate with other usernames on JoomLancers, we do not permit any changes regarding username. In order to change password or email, follow steps below: Sign in your Provider account on JoomLancers Click Change Password & Email under Account Info vertical submenu Fill in...
When a project is marked Awarded which means you and the Buyer mutually agree to work on your project, both parties are provided with personal contact details to communicate directly with each other during the project implementation. However, if you expect to communicate via JoomLancers, you could...
To contact customer service, click the 'Contact Us' link on the top navigation to send us an email at any time. You may also reach us by logging in Help center with your username and password to create a ticket.
In order to View/ Edit / Accept/ Deny a Project Agreement submitted by the Provider under your project, please follow steps below: Sign in your Buyer account on JoomLancers. Choose My Projects > My Frozen Projects tab in horizontal menu Locate the project and click View Project Agreement Then...
In order to receive notification about new projects in line with your expertise, please follow steps below: Sign in your Freelancer account on JoomLancers Choose My CP tab in horizontal menu Click Edit Account in Account Info vertical submenu Check option Notify me by e-mail when a project is...
Provider and Buyer are entitled to give rating to each other in the following cases: When the last escrow amount of project is released (if Payment via JoomLancers is applied). AND Buyer marks the project as completed (by clicking Complete this project in project management area) Freelancer/Buyer...
As a service provider, it is totally FREE for you to sign up on Joomlancers. When place a bid, it will cost you a certain number of credits, however please do not worry as you will be granted 10 Credit bonus for Free every month for placing bid or adding contact. To provide efficient custom...
As stated in our Terms of service, all losses due to the Buyer's fraudulence are for your account. As a neutral facilitator, JoomLancers is not directly involved in the actual transactions between users of the Site. As a result, JoomLancers has no control over the truth, accuracy, quality,...
As the ratings are important to all users on JoomLancers, you are entitled to give ratings to a Buyer only ONCE for each project. The removal or modification on ratings are not permitted. Please make sure you carefully review the project implementation before giving ratings to your Buyer.
With aim to create the best convenience for withdrawal processing, we do support refund of any deposit that meets the following conditions: The withdrawal amount is not greater than deposit amount The withdrawal request is submitted within 60 days since the date of your deposit Your Paypal account...